Compliance

 

Office address and contact details:

Address:

Anderson Law LLP
76 Wallingford Road
Shillingford
Oxfordshire
OX10 7EU
England

Tel:      +44 (0) 1865 858 878
Fax:     +44 (0) 1865 858 900
Email:   enquiries@andlaw.eu

Legal status:

Anderson Law LLP is a firm of solicitors and operates as a limited liability partnership registered and governed by the laws of England and Wales (Registered number OC363977). We use the word partner to refer to a member of the LLP. All references to Anderson Law, AndLaw and &Law on this website are references to Anderson Law LLP.

Regulator:

Anderson Law LLP is authorised and regulated by the Solicitors Regulation Authority (SRA number 559757).

VAT number:

Anderson Law LLP’s VAT number is 648 7387 82

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can request our full complaints procedure from Mark Anderson. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman may be able to help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

The Legal Ombudsman can investigate complaints from some but not all types of client. If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk